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Privacy Policy

CGH Pets, LLC, d/b/a Lone Wolf Ranch (“Lone Wolf Ranch”, “we”, “our”, “us”) is committed to providing transparency regarding the information we collect via our website: https://lonewolfranchpets.com/ (the “Website”), as well as information we collect when we interact with you by phone, electronically, in-person or through your interactions with our online advertising (collectively, when providing you the “Services”). This Privacy Policy describes the types of information we collect and how we use and disclose it. It also describes the choices available to you regarding your information. Undefined capitalized terms shall have the meanings set forth in the Terms & Conditions.

Please read this Privacy Policy carefully prior to your use of, or creation of an Account on, the Services. If you do not agree to abide by this Privacy Policy, please do not use the Services.

This Privacy Policy may change from time to time and should be read in conjunction with our Terms & Conditions which include all disclaimers of warranties and limitation of liabilities. If we make any material changes to this Policy, we will let you know in accordance with applicable law.

This Privacy Policy contains the following sections:

  1. How We Collect Information
  2. How We Use Your Information
  3. How We Disclose Your Information
  4. Cookies and Online Advertising
  5. Use of Chatbots
  6. Your Rights and Choices
  7. Sweepstakes, Contests, and Promotions
  8. Links to Other Websites
  9. Children
  10. International Transfers
  11. Security and Retention
  12. Additional Information for California Residents
  13. Contact Information

1. How We Collect Information

We collect a variety of information from and about you as you use the Services or as we otherwise interact with you as further explained in this section. 

Information we collect from you. We collect information directly from you when you:

  • Use the Services, including without limitation when you:
    • create an Account;
    • interact with your Account by updating your information including but not limited to, your name, phone number, email and physical address, and payment settings;
    • subscribe to and manage your subscriptions with us for our products, SMS program, email newsletter, and/or magazine;
    • enroll and participate in our affiliate or ambassador program;
    • add an item to your cart, make a purchase, or engage in a refund or return; or
    • provide your social media account information to us.
  • Interact with our promotional or commercial content, for example when you:
    • participate in sweepstakes or contests that we offer on our own or in partnership with third parties;
    • participate in surveys that we administer on our own or in partnership with third parties;
    • redeem coupons or offers from us;
    • indicate that you are interested in receiving information about or discounts for our products or services, such as through email alerts, SMS texts and other notifications, and when you interact with such communications; and
    • post content on the Services such as reviews, testimonials, and other feedback.
  • Other information you voluntarily provide when you interact with us online or in-person, such as through social media, customer service emails or calls or online chats, or other methods described in our Contact Us page

Information We Collect Automatically. There is some information we and our advertising and analytics partners may collect automatically as you navigate through the Services (“Usage Information”), including:

  • the dates and times at which you use the Services;
  • the extent of your use of the Services;
  • the general location and Internet Protocol address from which you access and/or use the Services;
  • the URL or advertisement that referred you to the Services;
  • the search terms you entered into a search engine that led you to the Services;
  • your usage preferences, areas and pages within the Services that you access or use, which products/services you view or purchase, and any other items or links within the Services that you click, view or access; and
  • the mobile platform or service provider you use, your browser type, your operating system, and referring/exit pages.

We and our ad and analytics partners may collect Usage Information over time and across third-party websites or other online services to understand more about your preferences.

Information We Collect From Third Parties. We collect the following information about you from third parties:

  • Publicly available sources: We may collect information from publicly available sources, such as social media platforms like Twitter, LinkedIn, and Facebook. Additionally, if you interact with us on third-party platforms, such as via email or social email, we may collect information we receive from such third-party platforms as well. 
  • Other sources: We may also obtain information about you from various third parties, such as business partners, marketers, researchers, analysts, and other parties that we may attribute to you based on your assignment to certain statistical groups.

We use this information to supplement the information that we collect directly from you in order to derive your possible interests and to provide more relevant experiences for you with our company and improve our Services, products, analytics, and advertising.

Combined Information. We may combine the information we collect through the variety of sources noted above and use such combined information in accordance with this Privacy Policy.

De-Identified Information. We may de-identify or anonymize information we collect so the information cannot reasonably identify you or your device, or we may collect information that is already in de-identified form and use such information for purposes such as to conduct market research, engage in project planning, for troubleshooting purposes or to help detect and protect against error, fraud or other criminal activity. We commit to not de-aggregating or re-identifying the aggregated and/or anonymized data that we process. Our use and disclosure of de-identified information is not subject to any restrictions under this Privacy Policy, and we may use and disclose it to others for any purpose, without limitation.

Legal Bases for Processing. The laws in certain jurisdictions (such as those in the European Union and United Kingdom), require us to inform you of the “legal bases” on which we process your information. The legal bases for using your information as set out in this Privacy Policy are as follows:

  • Where we need to perform the contract we are about to enter into or have entered into with you for the Services
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
  • Where we need to comply with a legal or regulatory obligation
  • Where we have your consent to process your information in a certain way

2. How We Use Your Information

We may use the information we collect to:

  • Provide the Services, including to:
    • complete your transactions, fulfill your orders or process your returns/exchanges;
    • administer your Account and manage your Account information;
    • perform internal operations that are reasonably aligned with your expectations as a consumer or reasonably anticipated based on your existing relationship with us; and
    • perform internal operations that are otherwise compatible with processing data in furtherance of the provision of a product or service specifically requested by you or the performance of a contract with you.
  • Personalize the Services, including to:
    • identify you and improve and/or customize the Website;
    • send you cart reminders, order confirmations, and other administrative, transactional, or Account notices;
    • create a more personalized shopping experience and customize certain content you see on the Website;
  • Respond to your requests for information, such as to:
    • send you requested product or service information;
    • respond to customer service requests, questions or comments;
  • Provide you with relevant offers and promotions, including through:
    • sending you emails;
    • sending you SMS messages (in accordance with applicable law);
  • Analyze and improve the Services, including to:
    • identify trends, conduct data analysis, optimize, and determine the effectiveness of our marketing and promotions and other service offerings;
    • improve your user experience and increase the efficiency and effectiveness of the Services;
  • Allow us and our advertising partners to deliver advertising we think will be of interest to you on our Website and on other services;
  • For security and legal purposes, such as to:
    • maintain security, and prevent and detect fraud;
    • enforce our Terms & Conditions;
    • comply with laws, regulations, and other legal process and procedures;
    • support purposes that we believe are necessary to protect our rights and the rights of others, or as otherwise described to you at the time of collection.

3. How We Disclose Your Information

We may disclose the information that we collect or that you provide us as described in this Privacy Policy:

  • to any of our current or future subsidiaries or affiliates;
  • to vendors that we use to support our business;
  • to our advertising and analytics partners, which help us customize the Services and provide you with advertising that we think will be of interest to you;
  • to a buyer or other successor in the event of an actual or contemplated merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which your information is among the assets to be transferred;
  • with your consent; and
  • for legal purposes, including:
    • to comply with any court order, law, or legal process, including to respond to any government, law enforcement, or regulatory request;
    • to enforce or apply our Terms & Conditions and other agreements, including for billing and collection purposes; and
    • if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the brand, our customers, or others; this includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

4. Cookies and Online Advertising

We and our third-party vendors and partners may use cookies and similar tracking technologies, for example, to keep track of your preferences, understand how you use the Services, and to display more relevant and targeted content and advertising to you, both on our Services and other online services. For example, we may use cookies to track the items in your shopping cart and may use that information to send you emails such as browse reminders or shopping cart reminders. We also use cookies to enable you to select products, place them in an online shopping cart, and to purchase those products.

Cookies are small pieces of information that are stored as text files by your Internet browser on your computer’s hard drive, mobile device, or tablet. Most internet browsers are initially set to accept cookies. You can set your browser to refuse cookies or to remove cookies, but if you do so, you may not be able to access or use portions of the Services, or certain offerings on the Services may not function as intended.

The Services also contain electronic images known as web beacons (sometimes called single-pixel gifs) that are used along with cookies to compile aggregated statistics to analyze how the Services are used, and may also be placed in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

For more information generally about online targeted advertising activities and to understand your right to opt out from these practices, please visit: https://youradchoices.com/choices-faq. Additional information on how to opt out of targeted advertising practices of NAI or DAA affiliated advertisers is available here: NAI Opt Out or DAA Opt Out. To further prevent targeted advertising based on browser behavior, you can disable digital tracking tools on your browser.

5. Use of Chatbots 

We may use automated chat features, or “chatbots” on Services. Information collected by a chatbot is used to answer a specific user question. As you interact with our chatbots, we will also collect general information about your use of the chatbot, such as session length. We recommend that you not submit sensitive or identifying information through the chatbot features unless specifically prompted to do so. We may recommend products based on your questions submitted through the chatbot, but you should not take chatbot suggestions as medical advice. If you have a specific question requiring a detailed response, we recommend contacting Customer Service at the toll-free number at the bottom of this web page.

6. Your Rights and Choices

Residents of certain US states (including California, Colorado, Connecticut, Minnesota, Montana, Oregon, Tennessee, Texas, Utah and Virginia) and residents of the EU, UK, Canada, Australia, New Zealand, Mexico, and other international jurisdictions have certain rights in relation to your personal information (as that term and similar terms, such as “personal data,” are defined in applicable law). For example, you have the right to request that we:

  • Confirm whether your personal information is being processed;
  • Correct inaccurate personal information we have about you; 
  • Provide access to and/or a copy of personal information we hold about you; 
  • Delete personal information we have about you; 
  • Opt out of the processing your personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects, if applicable
  • California and Oregon residents can also request information about the categories of personal information we collect, disclose or sell or share about you; California residents can request the sources of such information, the business or commercial purpose for collecting or selling or sharing your personal information; and the categories of third parties to whom we disclose personal information. Such information is also set forth in this Privacy Policy.
  • Oregon and Minnesota residents can request a list of the specific third parties, other than natural persons, to which we have disclosed personal information.
  • EU/UK residents can object to the processing of personal information and to opt out of processing for direct marketing purposes.

Residents of the US states noted above also have opt-out rights, discussed further below. If you are a California resident, please also see the section on “Additional Information for California Residents” below for certain information specific to California residents.

Please note: Your rights and our responses will vary based on your state or country of you may be located in a jurisdiction where we are not obligated, or are unable, to fulfill a request. In such a case, your request may not be fulfilled. You can update and remove certain information within your Account settings.

If you have such a right depending on your jurisdiction of residence, you can contact us by submitting a request through this webform or by emailing us at the email address shown at the bottom of this web page with your name and the type of request you are making.

We will take reasonable steps to verify your identity and requests, including by verifying your account information, residency or the email address you provide. If you are an authorized agent submitting a request on behalf of another individual, we may require proof of your written authorization before processing the request.

Certain information may be exempt from such requests under applicable law such as information we retain for legal compliance and to secure our Services. Applicable law may further provide you with the right to not be discriminated against for exercising your rights. If you have enabled a legally recognized browser-based opt out preference signal (such as Global Privacy Control) on your browser, we recognize such preference in accordance and to the extent required by applicable law.

Upon your written request, we will remove any of your personal information in our possession and will cease using such personal information, subject to the terms of this Privacy Policy and the Terms & Conditions. Please note that in certain circumstances, we may not be able to completely remove all personal information about a particular user from its systems. For example, we may retain personal information about a user for legitimate business purposes, if it may be necessary to prevent fraud or future abuse, for account recovery purposes, if required by law, or as retained in our data backup systems or cached or archived pages. If you have recently purchased a product from us and this product is still within its applicable Money Back Guarantee period, we will not be able to honor a request to delete your personal information unless you first agree to waive your right to the Money Back Guarantee. All retained personal information will continue to be subject to the terms of the Privacy Policy to which the user has previously agreed.

If you are a resident of Virginia, Minnesota, Montana, Oregon, Tennessee, Texas, Colorado, or Connecticut, and we deny your personal information request, you have the right to appeal our denial. You can exercise this right by emailing us at the email address shown at the bottom of this web page or contacting us at the contact details provided at the bottom of this Privacy Policy. Your description must include your full name and the email address used for your account with us, along with a copy of the denial notice you received from us.

Your Choices Regarding “Sharing” and “Selling”

If you are a California, Colorado, Connecticut, Montana, Oregon, Texas, Utah or Virginia resident, you may opt out of certain processing of your personal information, including for targeted advertising, under applicable law.

We work with third-party partners to help us better advertise our Services. These partners collect personal information via cookies and similar technologies placed on our Services that allow them to deliver ads that are more relevant to you and analyze your interactions with those ads. These cookies may be considered to be a “sale” of personal information or “sharing” or “processing” of personal information for “targeted advertising” purposes under applicable law.

To exercise your rights to opt out of these cookie-based “sales” and “sharing/processing,” please navigate to our website, scroll to the bottom of the page, and select “Your Privacy Choices” to submit your request. Alternatively, if you have a legally-recognized browser-based opt-out preference signal turned on via Your device browser, we recognize such preference in accordance with applicable law. Please note that we do not knowingly sell the personal information of minors under 16 years of age.

To opt out of the offline disclosure of your information to third parties for these purposes, please email us at the email address shown at the bottom of this web page.

Your Marketing Choices

You can unsubscribe from our marketing emails via the unsubscribe link provided in the emails or by emailing us at the email address shown at the bottom of this web page. If you receive an unwanted SMS or text message from us, you may reply STOP to opt out of receiving future messages. Please note that it may take us some time, consistent with our legal obligations, to process your request. Even if you opt out from receiving marketing messages from us, you will continue to receive administrative messages from us, such as order confirmations, updates to our policies and practices, or other communications regarding our relationship or transactions with you.

7. Sweepstakes, Contests and Promotions

We may offer sweepstakes, contests, and other promotions (each a “Promotion”) that may require registration. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness, or other indicia of persona in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, your information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winner’s list.

8. Links to Other Websites

The Services may include links to other websites, mobile applications, or services (“Third-Party Sites”), whose privacy practices may differ from ours. Such links are not an endorsement by us of those Third-Party Sites and/or the products or services they offer. If you visit Third-Party Sites, or submit information to Third-Party Sites, your visit, and the information you provide is governed by the privacy statements on those sites. We encourage you to carefully read the privacy statement of any Third-Party Site you visit, as it may differ substantially from that of this Privacy Policy. We make no representations or warranties nor are we responsible for the privacy statements of any third party. If you decide to click on any such links or access any Third-Party Sites appearing on the Services, you do so at your own risk.

9. Children

Our Services are not directed towards persons under the age of 16 and we do not knowingly collect any information from users under the age of 16. Should we discover or be informed that a child has submitted information, we will take steps to delete such information as commercially reasonable and in accordance with applicable law.

10. International Transfers

The information we collect may be transferred to and stored in countries outside of the jurisdiction you are in where we and our third-party service providers have operations, including the United States, where the applicable data protection laws may differ from those in your country of residence. By using the Services, you acknowledge that these transfers will occur and that we take appropriate steps to transfer your information in accordance with this Privacy Policy and applicable law.

11. Security and Retention

Data security. The security of your information is important to us. We use a variety of administrative, technical, and physical safeguards to protect the information submitted to us, both during transmission and once we receive it, and to keep such information confidential (unless it is non-confidential by nature, for example, publicly available information). However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and the nature of security risks is constantly evolving. The security of any information collected, stored, or used by us cannot be guaranteed.

Data retention. Generally, we retain your information for as long as it serves the business purpose for which it was collected. If there is a specific retention period required by law or contract, your information will be retained for that length of time.

12. Additional Privacy Information for California Residents

If you are a California resident, the California Consumer Privacy Act (“CCPA”) requires us to provide you with information about:

  • the purpose for which we use each category of “personal information” (as defined in the CCPA) we collect; and
  • the categories of third parties to which we (a) disclose such personal information for a business purpose, (b) “share” personal information for “cross-context behavioral advertising,” and/or (c) “sell” such personal information.

Under the CCPA, “sharing” is defined as the targeting of advertising to a consumer based on that consumer’s personal information obtained from the consumer’s activity across distinct online services, and “selling” is defined as the disclosure of personal information to third parties in exchange for monetary or other valuable consideration. We “share” information with our advertising partners to provide more relevant and tailored advertising to you regarding our Services. Moreover, our use of third-party analytics services and online advertising services may result in the sharing of online identifiers (e.g., cookie data, IP addresses, device identifiers, and usage information) in a way that may be considered a “sale” under the CCPA. 

In the past 12 months, we have processed the categories of personal information listed in the table below. The table also lists, for each category, the source, business purpose, and a general description of third parties to whom this information may be disclosed. For more details regarding the sources, business purposes, and third parties to which we disclose this information, please see Sections 1-5 of this Privacy Policy above.

Personal Information CategorySource of InformationBusiness Purpose of UseThird Parties to Whom Information is DisclosedThird Parties to Whom Information is Sold/Shared
Identifiers (e.g., name, mailing address, phone number, email address, IP address)You and/or your use of the ServicesProvide the ServicesPersonalize the ServicesRespond to your requests for informationProvide you with relevant offers and promotionsAnalyze and improve the ServicesFor security and legal purposesAffiliatesVendorsEntities for Legal PurposesAdvertising and Analytics Vendors/PartnersAdvertising and Analytics Vendors/Partners
Commercial information (e.g., products or services purchased or considered)You and/or your use of the ServicesProvide the ServicesPersonalize the ServicesRespond to your requests for informationProvide you with relevant offers and promotionsAnalyze and improve the ServicesFor security and legal purposesAffiliatesVendorsEntities for Legal PurposesAdvertising and Analytics Vendors/PartnersAdvertising and Analytics Vendors/Partners
Internet or other similar network activity (including usage information)You and/or your use of the ServicesProvide the ServicesPersonalize the ServicesRespond to your requests for informationProvide you with relevant offers and promotionsAnalyze and improve the ServicesFor security and legal purposesAffiliatesVendorsEntities for Legal PurposesAdvertising and Analytics Vendors/PartnersAdvertising and Analytics Vendors/Partners
Inferences drawn from other informationYou and/or your use of the ServicesProvide the ServicesPersonalize the ServicesProvide you with relevant offers and promotionsAnalyze and improve the ServicesAffiliatesVendorsAdvertising and Analytics Vendors/PartnersAdvertising and Analytics Vendors/Partners
Financial account or payment card information (collected by our payment processors on our behalf)YouProvide the Services, such as to allow you to make purchases and maintain a subscription with usPayment Processors  Not sold/shared.
Sensory data (e.g., photos or videos you provide in reviews, customer service call recordings for quality assurance)YouProvide the ServicesPersonalize the ServicesRespond to your requests for informationAnalyze and improve the ServicesVendorsEntities for Legal Purposes Not sold/shared.
Account log-in credentialsYouProvide the ServicesFor security and legal purposesVendorsEntities for Legal PurposesNot sold/shared.
Surveys and sweepstakes informationYouProvide the ServicesPersonalize the ServicesRespond to your requests for informationAnalyze and improve the ServicesVendorsEntities for Legal Purposes Not sold/shared.
Geolocation data (e.g., physical location at the city/state level)You and/or your use of the ServicesProvide the ServicesPersonalize the ServicesRespond to your requests for informationProvide you with relevant offers and promotionsAnalyze and improve the ServicesFor security and legal purposesAffiliatesVendorsEntities for Legal PurposesAdvertising and Analytics Vendors/PartnersAdvertising and Analytics Vendors/Partners

Your Choices Regarding “Sharing” and “Selling”: You have the right to opt out of our sale/sharing of your personal information for purposes of online analytics and advertising by contacting us as indicated in the “Your Rights and Choices” section above. Please note that we will also honor browser-based opt out signals (such as the global privacy control) in accordance with our legal obligations.

Other CCPA rights.

Please see the “Your Rights and Choices” section of our Privacy Policy above for information about the additional rights you have with respect to your personal information under California law and how to exercise them.

If we ever offer any financial incentives in exchange for your personal information, we will provide you with appropriate information about such incentives.

California’s privacy law, the California Consumer Privacy Act (“CCPA”), also allows residents of the state of California to limit the use or disclosure of their “sensitive personal information” (as defined in the CCPA) if your “sensitive personal information” is used for certain purposes. Please note that we do not use or disclose “sensitive personal information” other than for purposes for which California residents cannot exercise the right to limit under the CCPA.

Retention of Your Personal Information.Please see the “Security and Retention” section above.

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We are committed to providing you with meaningful choices about the information collected on our websites for third-party purposes, and that is why we provide the variety of opt-out mechanisms listed above. Some web browsers offer users a “Do Not Track” privacy preference setting in the web browser. We do not currently recognize or respond to browser-initiated Do Not Track signals. Learn more about Do Not Track. 

California “Shine the Light” disclosure. The California “Shine the Light” law gives residents of California the right under certain circumstances to opt out of the disclosure of certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes, or in the alternative, that we provide a cost-free means for consumers to opt out of any such disclosure. To opt out of these disclosures, please contact us using the contact information below.

13. Contact Information

You can contact us about this Privacy Policy by reaching us at the following phone number or email:

Telephone: (800) 935-5475
Email: [email protected]

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Updated Privacy Policy

We've revised our Privacy Policy pursuant to GDPR.
Please take a moment to review.

This privacy policy is only applicable to European Union residents. We respect your privacy and appreciate the importance of your trust. As part of our efforts to help you understand how we handle the personal information you share with us, and in compliance with the European General Data Protection Regulation (“GDPR”), please review the following terms carefully.

1. General Terms

As more fully described below, we may collect and process certain information that is provided by you to us. We have a legal basis for collecting and processing such information because:

  • You have given us permission to do so;
  • We must provide services to you in conjunction with a purchase order or other request that you initiated on our Website; and/or
  • We are required to do so in order to comply with applicable law.

The Section below describes the types of information that we may collect from you and our business purposes for collecting such information.

2. What is Not Covered in this Policy?

Our website sometimes links to services run by other companies, such as paying for product orders through PayPal®. Those companies have their own privacy policies, so please remember that the information you provide to them will follow their policies and not ours.

3. Information that We Collect and Process

Information Provided by You:

We may collect Personal Information that you provide to us. “Personal Information” is information that can be used to identify you individually, and includes items such as your name, home address, e-mail address, telephone number, demographic information, and/or payment information, such as your account or card number, if used to make a purchase from our Website. The type of Personal Information that we may collect depends on your use of this Website and what information you provide to us. If you maintain an account on our website, Personal Information may also include a user name, password and answers to our security questions. Please note that in order to purchase any of the Products offered from our Website, you will be required to provide us with your name, billing address, shipping address, e-mail address and credit card number.

NOTE: If you elect to use the Wellness Assistant on our Website, any questions or other information that you enter into the Wellness Assistant will be treated as public information and may be used to help the Wellness Assistant “learn” and improve its answers. For this reason, we do not recommend entering any Personal Information, or any other information which you wish to remain private, into the Wellness Assistant.

Analytical Information:

We and our third-party service providers may also use a variety of technologies that automatically or passively collect information about how this Website is accessed and used (known as “Usage Information”). “Usage Information” may include the type of browser and device you used to access our Website, your operating system and application version, the web pages accessed by you, the time and duration you accessed these web pages, preceding web page views, and your use of any features or applications on this Website. Statistical data like this helps us understand what is interesting and relevant to our customers, so we can best adapt our content for our customers’ benefit.

We and our third-party service providers may also automatically collect an IP address, location, carrier information or other unique identifier information from the computer, mobile device, or other device you use to access this Website. We may use this information to, amongst other things, administer this Website, help diagnose server or other problems, analyze trends, track web page movements, improve our Website and services, help identify you and your shopping cart, help us tailor special offers to you, and gather broad demographic information for collected use.

Cookies and Other Technology:

Like many sites, our Website employs cookies, JavaScript tags and Web beacons (also known as clear GIF technology or “action tags”) to speed your navigation of our Website, recognize you and your access privileges, and track usage of our Website. Cookies are small pieces of information that are stored as text files by your Internet browser on your computer’s hard drive. We use both persistent cookies and third-party cookies. Persistent and third-party cookies enable us to track and target the interests of our customers to enhance your experience on our Website. Persistent cookies are used to make it easier for you to navigate our Website and remain on your hard drive for an extended period of time. Third party cookies are only used for short-term tracking.

Most Internet browsers are initially set up to accept cookies. You may download an opt-out cookie here to disable any and all cookies we employ to track and enhance your user experience– however, your ability to use the website will be then limited and/or unavailable.

Please note that this opt-out is cookie-based (i.e., a cookie must be on your computer to tell our systems that you have opted-out). If you delete, block or otherwise restrict all cookies, this opt-out may not be effective. Further, because different computers and different Internet browsers all require their own version of the opt-out cookie, you must perform this opt-out process on all computers and browsers that you wish to be opted-out.

4. Our Use and Sharing of Your Information.

We use the information that we collect about you for a variety reasons, including the following:

  • Verifying your identity;
  • Fulfilling your product orders;
  • Processing any product returns, exchanges or subscriptions;
  • Responding to your questions;
  • Communicating with you about your purchases and activities on this Website;
  • Providing you with access to certain areas and features of this Website;
  • Inviting you to participate in a survey regarding your health, our products or websites, which are always voluntary on your part;
  • To detect, prevent and address technical issues with the Website and/or its contents;
  • Improving the Website, product offerings, and our customers’ experience;
  • Sending you emails and other marketing communications; and/or
  • Sending notices or information.
  • We may also use and disclose any information that is aggregated or de-identified so that it does not identify you personally, in our discretion.

If you provide us with a payment card when placing an order on our website, we use third-parties to validate your card, authenticate your identity and “tokenize” your payment credentials to make your payments more secure. Your “tokenized” credentials will be stored in your account in order to help make future purchases more convenient. You may delete or edit the stored payment methods in your account at any time by visiting our website or contacting customer support.

We may share your Personal Information as follows:

  • With our vendors, consultants, agents, contractors, and other service providers or sub-processors (discussed more fully below) that we use to support our business;
  • To provide you with any information or services that you request;
  • To respond to subpoenas, court orders, and other legal process, or as otherwise required by law;
  • To exercise our legal rights or to defend ourselves against legal claims, to enforce our contracts, to investigate, respond to and resolve problems or inquiries (including governmental inquiries), or to permit us to pursue available remedies or limit the damages that we may sustain;
  • In connection with an actual or potential merger, sale, acquisition, assignment, or transfer of all or part of our assets, affiliates, lines of business, or products and services, including at bankruptcy;
  • With our affiliates, subsidiaries, or parent companies; and
  • With your consent.

We contract with certain sub-processors to assist us in providing services to our customers. These sub-processors use the Personal Information that you submit to us in order to perform the following tasks:

  • Order processing at checkout;
  • Credit card authorization, tokenization and identity verification;
  • Answer your questions and provide product suggestions;
  • Order shipping and handling;
  • Emailing newsletters and other promotional materials for those customers on our mailing list;
  • Adapting content, advertisements and offers;
  • Storing and “backing up” our customer records.

5. Security and Your Information.

No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we and our subprocessors maintain commercially reasonable physical, electronic and procedural safeguards to protect your Personal Information in accordance with data protection legislative requirements. We follow the Payment Card Industry Data Security Standards (PCI DSS) when handling credit card data. We also recommend that you take steps to protect against unauthorized access to your account through shared or public computers, devices, and applications.

6. How Long We Will Retain Your Information.

We will not retain your Personal Information for longer than necessary. Your e-mail address will be retained on our mailing list until you request that we stop sending you advertising communications. We will retain your other Personal Information in order to provide you with the ability to act on our Product warranties, to fulfill any Product subscriptions and/or for business record and legal purposes.

For example, we may keep just enough of your personal information to ensure that we comply with your request to erase your personal information, or to exercise or defend our legal claims.

7. Consent to Processing Information.

This Website is governed by and operated in accordance with the laws of the State of California and the United States, and is intended for the enjoyment of residents of the United States. If you are located outside of the United States, please be aware that information we collect will be transferred to and processed in the United States.

8. Third Party Links and Services.

Our Website may contain links to third-party websites and products and services. We do not control such linked websites and this Privacy Policy does not apply to those websites. We encourage you to read the privacy policy of any third-party website that you visit before you provide any information to that website’s owner.

9. Our Children’s Policy.

This Website is not directed to children under the age of sixteen (16). Children may not use our Website or purchase our products, and we do not knowingly collect any personal information from children under the age of sixteen (16). We have no way of distinguishing the age of individuals who access our Website. If a child has provided us with personal information, the parent or guardian should contact us to remove the information and opt out of promotional opportunities using the contact link provided below.

10. Changes and Updates to our Privacy Policy.

We may change this Privacy Policy at any time without prior notice to you. Any changes that we make will be effective immediately upon our posting of the revised Privacy Policy on this Website. Your continued use of this Website constitutes your consent to any changes made. We will use your Personal Information in a manner consistent with the Privacy Policy in effect at the time you submitted your Personal Information, unless you later consent to a revised policy. We encourage you to periodically review this page for the latest information on our privacy practices.

11. Your Personal Data Rights pursuant to GDPR.

As you may know, GDPR provides European citizens certain rights with respect to the access and control of their personal data. For your convenience, we have summarized these rights here. In the event you wish to contact us regarding any of these rights, or for any other reason, please use the link provided in Section 12.

  1. Access your personal data: You have the right to be informed of and request access to the personal data we process about you.
  2. Update your personal data: You have the right to request that we amend or update personal data in our possession that is inaccurate or incomplete.
  3. Restrict the use of your personal data: You have the right to request that we stop processing all or some of your personal data.
  4. Object to or complain about the use of your personal data: You have the right to object to us processing your personal data if we no longer have a legitimate or legal need to do so. You also have the right to lodge a complaint with a supervisory authority regarding our use of your personal data.
  5. Port your personal data: You have the right to request a copy of the personal data in our possession in a machine-readable format, as well as the right to transmit that personal data for use with another party’s service.
  6. Erase your personal data: You have the right to request that we delete your personal data.

Please note that while we will try to accommodate your requests, there may be times when we might not be able to help. For example, if you have recently purchased a product from us and this product is still within its applicable Money Back Guarantee period, we will not be able to honor a request to erase your personal data unless you first agree to waive your right to the Money Back Guarantee.

12. Questions or Requests?

In the event that you have any questions regarding our use of your personal information or wish to submit a request to view, modify, erase or restrict our processing of your personal information, please contact our Customer Support Team at:

Telephone: (800) 935-5475

Email: [email protected]

Monday - Friday 6am to 5pm PST

Saturday - Sunday 6am to 4pm PST

Last revised: October 13, 2023