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Order toll free (800) 935-5475
Order toll free (800) 935-5475
Our knowledgeable customer support team is ready to help with any questions you might have!
Mon – Fri 6:00 am to 5:00pm PST; Sat-Sun 6:00 am – 4:00 pm PST
Your feedback is valuable to us to improve our products and services.
You can also reach out to us by email at [email protected]
Chat with a member of our in-house team today.
We’ve compiled a list of frequently asked questions so that you can find the answers you need, when you need them.
Customer Support
You can call our US-based customer service at phone number: (800) 935-5475.
You can also utilize the Live Chat feature on our website by clicking the “Live Agent” button at the bottom of our website on desktop or the orange button with a speech bubble graphic on mobile.
Our customer service hours are:
Mon-Fri 6 AM – 5 PM PST
Sat-Sun 6 AM – 4 PM PST
Click here to view our privacy policy.
To find out when a product will be back in stock, become a Lone Wolf Ranch subscriber.
Email and SMS subscribers receive exclusive sales and promotions, educational content, and product releases:
Click here to start getting emails and texts from the Lone Wolf Ranch team.
You may also contact our customer service team at phone number (800) 935-5475 or email us at [email protected] for more information on a particular product’s availability.
Returns and 90-day guarantee
Every order from Lone Ranch is backed by our money-back satisfaction guarantee. If you aren’t completely satisfied with any of our incredible formulas up to 90 days after purchase, fill out the online here, and then send back the bags, bottles, or jars (even if they’re empty) for a full refund of your purchase price minus shipping. No questions, no hassle.
Be sure to retain your bags/bottles/jars, as they must be returned to receive a complete refund.
Please note your guarantee begins on the day your product is shipped from our fulfillment center and expires 90 days after the shipped date.
To initiate a return, please submit the online form here or contact our customer service team. You can reach them via email at [email protected] or call us at (800) 935-5475.
Our call center is open Mon-Fri 6 AM-5PM PST and Sat-Sun 6 AM-4PM PST.
If you are within the money-back guarantee period, you will receive a return authorization number (“RA #”) and shipping instructions for your return. Your RA # and shipping instructions will be sent to you via email.
You will also be sent a form that you will need to print out and include in your return shipment. You must include your RA # on this form so we can process your refund. Any shipments that do not contain a return form or RA # will NOT be refunded and will be destroyed.
Please note you will be responsible for any shipping charges incurred when returning your product(s). Your purchase price refund will be processed once your returned product(s) has arrived at our shipping facility.
Once your order is returned to our warehouse and processed by our team, you can expect your refund within 3-5 business days. You will receive an email notification when the refund is processed.
You can check the status of your refund by logging into your Lone Wolf Ranch Account. You can also contact customer service via chat or at (800) 935-5475 Mon-Fri from 6 AM-5PM PST or Sat-Sun 6 AM-4 PM PST.
All of our incredible formulas are included in our industry-leading 90-day money-back guarantee.
Feel free to try any formula RISK-FREE for up to 90 days after your purchase, and if you aren’t completely satisfied, contact us to start a return, and then send back the bags, bottles, or jars (even if they’re empty) for a full refund of your purchase price minus shipping.
Please note your guarantee goes into effect on the day your product is shipped from our fulfillment center and expires 90 days after the shipped date.
Lone Wolf Ranch does not cover the cost of return shipping. You will be responsible for any shipping charges incurred when returning your product(s).
We strive for excellence at Lone Wolf Ranch — which means delivering your items correctly and in a timely fashion.
In the unlikely event you receive the wrong item, please contact our customer service team via chat or at (800) 935-5475 Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4PM PST.
In the unlikely event an item arrives damaged or defective, please contact our customer service team via chat or at (800) 935-5475 Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST.
If you or your dog is not completely satisfied with your purchase, just let us know. Simply contact our friendly customer service team within 90 days of purchase to send back the unused portion, or even just the empty container, and we'll be happy to refund your purchase price, minus shipping.
We've revised our Privacy Policy pursuant to GDPR.
Please take a moment to review.
