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Every order from Lone Ranch is backed by our money-back satisfaction guarantee. If you aren’t completely satisfied with any of our incredible formulas up to 90 days after purchase, fill out the online here, and then send back the bags, bottles, or jars (even if they’re empty) for a full refund of your purchase price minus shipping. No questions, no hassle.

Be sure to retain your bags/bottles/jars, as they must be returned to receive a complete refund.

Please note your guarantee begins on the day your product is shipped from our fulfillment center and expires 90 days after the shipped date.

CLICK HERE TO START A RETURN

To initiate a return, please submit the online form here or contact our customer service team. You can reach them via email at [email protected] or call us at (800) 935-5475.

Our call center is open Mon-Fri 6 AM-5PM PST and Sat-Sun 6 AM-4PM PST.

CLICK HERE TO START A RETURN

If you are within the money-back guarantee period, you will receive a return authorization number (“RA #”) and shipping instructions for your return. Your RA # and shipping instructions will be sent to you via email.

You will also be sent a form that you will need to print out and include in your return shipment. You must include your RA # on this form so we can process your refund. Any shipments that do not contain a return form or RA # will NOT be refunded and will be destroyed.

Please note you will be responsible for any shipping charges incurred when returning your product(s). Your purchase price refund will be processed once your returned product(s) has arrived at our shipping facility.

CLICK HERE TO START A RETURN

Once your order is returned to our warehouse and processed by our team, you can expect your refund within 3-5 business days. You will receive an email notification when the refund is processed.

CLICK HERE TO START A RETURN

You can check the status of your refund by logging into your Lone Wolf Ranch Account. You can also contact customer service via chat or at (800) 935-5475 Mon-Fri from 6 AM-5PM PST or Sat-Sun 6 AM-4 PM PST. 

All of our incredible formulas are included in our industry-leading 90-day money-back guarantee.

Feel free to try any formula RISK-FREE for up to 90 days after your purchase, and if you aren’t completely satisfied, contact us to start a return, and then send back the bags, bottles, or jars (even if they’re empty) for a full refund of your purchase price minus shipping.

Please note your guarantee goes into effect on the day your product is shipped from our fulfillment center and expires 90 days after the shipped date.

Lone Wolf Ranch does not cover the cost of return shipping. You will be responsible for any shipping charges incurred when returning your product(s).

We strive for excellence at Lone Wolf Ranch — which means delivering your items correctly and in a timely fashion.

In the unlikely event you receive the wrong item, please contact our customer service team via chat or at (800) 935-5475 Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4PM PST.

In the unlikely event an item arrives damaged or defective, please contact our customer service team via chat or at (800) 935-5475 Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST.